SaaS & Technology
Ship the features your growth depends on.
Engineering support for SaaS and technology companies: enterprise features, billing, performance and AI built into your product.
What SaaS & Technology teams tell usSolved
- “A large deal stalled on single sign-on”
- “Every pricing change needed a developer”
- “Pages got slower as customers grew”
- “Customers kept asking for AI features”
Built for the standards you answer to
- SOC 2Security controls
- ISO 27001Info security
- GDPREU data protection
- SAML / OIDCSingle sign-on
- SCIMUser provisioning
- WCAG 2.2Accessibility
Why it is hard
What makes SaaS & Technology software different
Six things we plan for on every saas & technology project, before a single screen is designed.
Every customer wants something different
Multi-tenant products need settings, permissions and data isolation that work for both a 5-person and a 5,000-person customer.
What we actually do
- Tenant isolation enforced at the database level
- Per-tenant settings, roles and limits from an admin screen
- Automated tests that prove no data crosses tenants
Growth exposes the shortcuts
Code written for the first hundred customers slows down, breaks or gets expensive at ten thousand.
What we actually do
- Profiling on real production load, not guesses
- Heavy work moved to background jobs
- Performance budgets checked on every release
Enterprise has a checklist
SSO, SCIM, audit logs, data residency and SOC 2 evidence before any deal is signed.
What we actually do
- SSO, SCIM and audit logs delivered as one package
- Security questionnaire answers drafted with you
- SOC 2 evidence collected automatically
Churn you notice too late
Customers stop using the product months before they actually cancel.
What we actually do
- Usage health score for every account
- Alerts to customer success when usage drops
- In-app nudges toward unused key features
Enterprise deals stuck in security review
Large customers ask for SSO, audit logs and SOC 2 evidence before they sign.
What we actually do
- SSO with SAML and SCIM user provisioning
- Audit logs customers can export themselves
- SOC 2 controls built into the delivery pipeline
Billing that cannot keep up with pricing
Usage-based or tiered pricing breaks simple subscription billing.
What we actually do
- Metered billing on Stripe or Chargebee
- Upgrades, downgrades and proration handled automatically
- Revenue dashboards your finance team trusts
Every customer wants something different
Multi-tenant products need settings, permissions and data isolation that work for both a 5-person and a 5,000-person customer.
What we actually do
- Tenant isolation enforced at the database level
- Per-tenant settings, roles and limits from an admin screen
- Automated tests that prove no data crosses tenants
Growth exposes the shortcuts
Code written for the first hundred customers slows down, breaks or gets expensive at ten thousand.
What we actually do
- Profiling on real production load, not guesses
- Heavy work moved to background jobs
- Performance budgets checked on every release
Enterprise has a checklist
SSO, SCIM, audit logs, data residency and SOC 2 evidence before any deal is signed.
What we actually do
- SSO, SCIM and audit logs delivered as one package
- Security questionnaire answers drafted with you
- SOC 2 evidence collected automatically
Churn you notice too late
Customers stop using the product months before they actually cancel.
What we actually do
- Usage health score for every account
- Alerts to customer success when usage drops
- In-app nudges toward unused key features
Enterprise deals stuck in security review
Large customers ask for SSO, audit logs and SOC 2 evidence before they sign.
What we actually do
- SSO with SAML and SCIM user provisioning
- Audit logs customers can export themselves
- SOC 2 controls built into the delivery pipeline
Billing that cannot keep up with pricing
Usage-based or tiered pricing breaks simple subscription billing.
What we actually do
- Metered billing on Stripe or Chargebee
- Upgrades, downgrades and proration handled automatically
- Revenue dashboards your finance team trusts
Problems we solve
Real problems, and what we built
The kind of day-to-day problems saas & technology teams bring to us, and how we typically solve them.
A key prospect’s security review required SSO, automatic user provisioning and audit logs that the product did not have.
SAML and OIDC single sign-on, SCIM provisioning and a searchable audit log, delivered alongside the in-house team.
The security review passed, and the same features now help close other enterprise deals.
SAML / OIDCSCIMAudit logging
Plans and limits were hard-coded, so sales could not test new pricing without an engineering sprint.
Usage-based billing with plans, limits and trials configurable from an admin screen.
Pricing experiments go live in days, and engineers stay on the product roadmap.
Stripe BillingUsage meteringAdmin console
The biggest accounts waited many seconds for dashboards, and support tickets were piling up.
Database query tuning, caching and moving heavy work to background jobs, with monitoring to catch regressions.
Large accounts load as fast as small ones, and the hosting bill dropped too.
PostgreSQL tuningRedisBackground jobsAPM
Competitors had added AI, and customers wanted to ask questions of their own data.
An in-product assistant that answers from each customer’s data only, with strict tenant isolation and usage limits.
A useful AI feature launched safely, without any customer seeing another’s data.
RAGVector searchTenant isolation
Platforms and technology
The stack we work in every day
We join your codebase and work in the languages, clouds and tools your team already uses.
AAWSECS, Lambda, RDS, EKS
MAMicrosoft AzureApp Service, AKS, Azure OpenAI
GCGoogle CloudCloud Run, GKE, BigQuery
VNVercel / NetlifyEdge-rendered frontends
SFSupabase / FirebaseAuth, data and realtime
KKubernetesContainers at scale
Technology stack
Frontend
ReactNext.jsVueAngularTypeScript
Backend
Node.jsPythonGoJava.NETRuby on Rails
Data
PostgreSQLMySQLRedisKafkaSnowflake
DevOps
TerraformGitHub ActionsDockerDatadog
Third-party integrations
Billing
Stripe BillingChargebeePaddle
Auth and SSO
Auth0OktaWorkOSClerk
Analytics
SegmentMixpanelAmplitudePostHog
Support
IntercomZendeskHubSpot
AI
OpenAIAnthropic ClaudePineconepgvector
Using something not listed? If it has an API, we can connect it
What we do
How we help SaaS & Technology teams
Tell us the problem.
We will tell you honestly what it would take and what it would return.